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Refund & Return Policy

Effective Date: October 2025

1. Overview

Prints Cart Now makes customer satisfaction and transparency important to us. If you are not fully satisfied with your purchase, we offer a clear and fair refund and return policy. This policy is designed to ensure a reliable shopping experience when purchasing printers and related products through our platform.

2. Eligibility Criteria for Refunds or Returns

To qualify for a return or refund, the following conditions must be met:

  • The item must be unused and in its original condition
  • The product must be returned in its original packaging
  • All included accessories, manuals, labels, and documentation must be intact
  • A return request must be initiated within 30 days of delivery

Returns that do not meet these conditions may not be eligible for approval.

3. Procedure for Initiating a Return

To request a return, please contact us through the contact form or email address listed on our website. Your request should include:

  • Order number
  • Reason for the return

Once reviewed and approved, you will receive detailed instructions for returning the product. Please ensure the item is packed securely to prevent damage during transit.

4. Shipping Procedures for Returns

  • Customers are responsible for return shipping costs unless the return is due to an error on our part
  • Original shipping charges are non-refundable

If the return is a result of an incorrect item or a product issue verified by our team, return shipping costs will be covered by Prints Cart Now.

5. Refund Procedure and Timeline

After the returned item is received and inspected:

  • You will be notified regarding the approval or rejection of the refund
  • Approved refunds are issued to the original payment method or, where applicable, as store credit
  • Refund processing typically takes 7–14 business days after approval

6. Items Not Eligible for Refund

The following items are not eligible for return or refund:

  • Products that show signs of use or physical damage
  • Items missing accessories or original packaging
  • Products returned after the 30-day return window
  • Items marked as final sale were clearly stated at the time of purchase

7. Faulty or Incorrectly Supplied Items

If you receive an incorrect or defective item from Prints Cart Now:

  • Notify us within 7 days of delivery
  • Provide clear photographs or video evidence of the issue

Once verified, we will arrange a replacement or refund and cover the return shipping cost where applicable.

8. Exchanges (If Applicable)

If you wish to exchange an item for a different model or variant, please contact us after your return request is approved. Exchange eligibility may depend on product availability, condition, and pricing differences, which will be communicated clearly during the process.

9. Methods of Contact

For all return or refund-related inquiries, please reach out using the contact details available on our website. Kindly include your order number and a brief explanation of your request to help us assist you efficiently.
We aim to respond within 24–48 business hours.

10. Purpose of This Policy

This Refund & Return Policy is established to ensure clarity, fairness, and trust for customers shopping with Prints Cart Now. It helps maintain product quality standards while providing reassurance that purchases are supported by a transparent and structured process.

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